A client wants to upgrade their entire office of 50 computers and asks for advice on environmentally friendly disposal of the old units. Which approach best aligns with environmental best practices?
A company's IT policy requires that all disposed hard drives be physically destroyed to prevent data breaches. Which method has the least environmental impact while ensuring data destruction?
A technician is decommissioning a server room and finds several old cathode ray tube (CRT) monitors that still work. The company wants to dispose of them responsibly. What should the technician do?
A customer reports that their laptop battery drains quickly and the device gets very hot. They want to know the safest way to dispose of the old battery after replacement. What should you advise?
A customer complains that their computer emits a strong chemical smell and is unusually hot. After inspection, you find the power supply is failing and leaking a brown, oily substance. How should you handle the power supply disposal?
A small business wants to reduce its environmental footprint by properly managing old computer equipment. They ask which components must be handled separately due to hazardous materials. What should you identify?
A technician is configuring a new workstation for a customer who is concerned about energy consumption. Which setting should the technician enable to reduce power usage when the computer is idle?
During a network equipment upgrade, a technician finds several old switches with visibly leaking capacitors on the circuit boards. What is the correct procedure for handling these switches?
A small office wants to dispose of 20 old CRT monitors. The local landfill does not accept e-waste. Which disposal method is both legal and environmentally responsible?
A company is moving to a new office and needs to dispose of 200 fluorescent light tubes from the old ceiling fixtures. What is the legally required and environmentally responsible disposal method?
During a software deployment, a technician must dispose of 50 unused software license CDs. The CDs are still sealed. What is the most environmentally friendly way to handle them?
A technician is configuring power settings for a server room that houses critical equipment. The UPS battery backup needs to be tested monthly. What is the most environmentally sound way to conduct the test?
A company is upgrading its network switches and has 10 old switches that still work. The local school district has requested donations of working equipment. What should the technician do?
While upgrading a workstation, you find that the old lithium-ion battery is swollen. What is the safest and most environmentally sound way to handle this battery?
A security incident occurred when an employee disposed of a hard drive by throwing it in the trash. The hard drive contained unencrypted customer data. Which two practices should have been followed to prevent this environmental and security breach? (Choose two.)
A customer reports that their office printer is emitting a strong, acrid smell and producing distorted prints. The printer uses a fuser unit that has been in service for five years. What should you recommend as the most environmentally responsible action?
A technician is tasked with setting up power management on 50 company workstations to reduce energy consumption. Users must be able to save work before the computer sleeps. Which power setting should be configured?
A user complains that their laptop battery drains quickly and the device gets very hot. The battery is a lithium-ion type and is three years old. What is the most environmentally responsible recommendation?
A technician is decommissioning a server that contains a lithium-ion battery backup module. The battery is not swollen but is several years old. What is the proper disposal procedure?
A technician is called to a server room where a UPS battery is emitting a strong sulfur smell and the casing feels warm. What immediate action should the technician take?
A small office has several old CRT monitors that need to be replaced. The office manager asks the technician to simply place them in the dumpster. What should the technician do?
A company is upgrading its fleet of laptops and needs to securely erase data from the old hard drives before disposal. The drives are magnetic (HDDs). Which method is both environmentally sound and ensures data destruction?
During a network upgrade, a technician finds a box of old NICs, cables, and small electronic components that are no longer needed. The company has no formal e-waste policy. What should the technician do?
A technician is tasked with replacing a failed power supply in a desktop computer. The old power supply is labeled with a RoHS compliance mark. How should the technician handle the old unit?
During a hardware upgrade, a technician spills a small amount of liquid from a leaking CMOS battery on the workbench. What is the first step the technician should take?
A technician is setting up a new workstation in a cubicle. The user complains of eye strain and glare from the overhead lights. Which environmental adjustment should the technician recommend first?
During a desktop computer deployment, a technician needs to dispose of several used toner cartridges. What is the most environmentally responsible method?
A customer reports that their laptop battery is swelling and the case is cracking. They ask if it's safe to continue using it plugged in. What should the technician advise?
More Environmental Awareness and Impact questions available in the full practice test.