SNOW-CSA Application Rules, ACL and Notifications Practice Question
Which TWO of the following are best practices when working with ACLs?
⚠ Common exam trap
It's easy for candidates to think a single broad ACL simplifies administration, but ServiceNow's ACL evaluation engine processes ACLs in order, and a broad ACL can inadvertently grant access to records that should be restricted.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Ensure ACLs are scoped to the application that needs them
ACLs should be scoped to the specific application that requires them. This ensures that only the necessary records and fields are accessible, following the principle of least privilege. Overly broad ACLs can expose sensitive data and violate data security requirements.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Always create a single, broad ACL that covers all needs
Why it's wrong here
Specific ACLs are better to avoid unintended access.
- ✓
Ensure ACLs are scoped to the application that needs them
Why this is correct
Scoping prevents ACLs from affecting other applications.
- ✓
Use the condition builder instead of scripts for simple conditions
Why this is correct
Condition builder is easier to maintain and less error-prone.
- ✗
Grant 'read' access to all users on all tables to simplify administration
Why it's wrong here
This violates least privilege principle.
- ✗
Write complex scripts in ACLs to handle all edge cases
Why it's wrong here
Scripts should be minimal and condition builder preferred.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This SNOW-CSA practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SNOW-CSA exam.