SNOW-CSA Reporting, SLA and Imports Practice Question
Which TWO data sources are commonly used to import data into ServiceNow via Import Sets? (Choose two.)
⚠ Common exam trap
Test-takers frequently confuse REST as a data source for Import Sets because ServiceNow has a REST API for importing data, but the REST API is a separate integration method (e.g., Table API, Import Set API) and not a native Import Set data source type like CSV or JDBC.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
CSV
CSV files are a standard data source for Import Sets in ServiceNow because they provide a simple, structured format that can be easily mapped to target tables via the Import Set Row (sys_import_set_row) and Staging Table (sys_import_set) mechanism. The Import Set functionality natively supports CSV parsing, allowing administrators to upload comma-separated values directly through the UI or via the Import Set REST API endpoint.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Email
Why it's wrong here
Email is used for inbound actions, not import sets.
- ✗
REST
Why it's wrong here
REST is used for inbound and outbound web services, not Import Sets.
- ✓
CSV
Why this is correct
CSV files are one of the most common data sources.
- ✓
JDBC
Why this is correct
JDBC is used to connect to databases for import.
- ✗
LDAP
Why it's wrong here
LDAP is for directory services, not import sets.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This SNOW-CSA practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SNOW-CSA exam.