SNOW-CSA Service Catalog and Workflows Practice Question
Which THREE of the following are valid workflow activities in a Service Catalog workflow? (Choose three.)
⚠ Common exam trap
Watch out — candidates often confuse 'Approval - Dynamic' with a real activity name, but ServiceNow only has 'Approval - User' and 'Approval - Group' as standard approval activities, and 'Dynamic' refers to how the approver is determined, not the activity name.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Run Script
Run Script is a valid workflow activity in ServiceNow Service Catalog workflows. It allows you to execute a script (JavaScript) during the workflow, enabling custom logic such as updating records, calling APIs, or performing calculations. This activity is part of the standard workflow activities available in the Workflow Editor.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Approval - Dynamic
Why it's wrong here
Dynamic approval is a setting, not an activity.
- ✗
Scrum Task
Why it's wrong here
Scrum tasks are not part of workflow activities.
- ✓
Run Script
Why this is correct
Run Script executes server-side code.
- ✓
Wait for Condition
Why this is correct
Wait for Condition pauses workflow until a condition is met.
- ✓
Approval - User
Why this is correct
Approval - User is a standard workflow activity.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This SNOW-CSA practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SNOW-CSA exam.