SNOW-CSA Reporting, SLA and Imports Practice Question
Which three conditions must be met for an SLA to start automatically when a new incident is created? (Choose three.)
⚠ Common exam trap
ServiceNow often tests the misconception that the SLA schedule must include the current time for the SLA to start, but the schedule only governs when the clock ticks, not whether the SLA is initiated.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The incident matches the SLA's conditions.
An SLA timer will only start automatically for a new incident if the incident record matches the conditions defined in the SLA definition. These conditions are typically set as a filter condition on the SLA Definition record (e.g., 'Priority is 1' or 'Category is Network'). If the incident does not satisfy these conditions, the SLA will not be applied or started.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
The incident matches the SLA's conditions.
Why this is correct
The condition filter must evaluate to true for the incident.
- ✓
The SLA definition is active.
Why this is correct
An inactive SLA definition will not start.
- ✓
The SLA definition is on the 'incident' table or a parent table.
Why this is correct
The SLA definition must be applicable to the incident table.
- ✗
The SLA schedule includes the current time.
Why it's wrong here
If no schedule is defined, the SLA runs 24x7. A schedule is not mandatory.
- ✗
The incident has a 'watch_list' set.
Why it's wrong here
Watch list is not related to SLA start conditions.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This SNOW-CSA practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SNOW-CSA exam.