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Service Catalog and WorkflowsmediumMultiple ChoiceObjective-mapped

SNOW-CSA Service Catalog and Workflows Practice Question

Exhibit

Sysapproval_approver table:

Number: REQ0010001
State: approved
Approver: admin
Comments: "Approved on behalf of manager"

Sysapproval_group table:

Group: IT Hardware
Member: admin
Member: jane.doe
Delegate: None

Catalog Task: REQ0010001
Assigned to: Hardware Fulfillment
State: Work in Progress
Work notes: "Waiting for parts"

Refer to the exhibit. When a user submits a request for a laptop, the approval is granted by admin even though admin is not the manager. Which configuration allows this?

⚠ Common exam trap

Many candidates assume that only a manager can approve requests, but ServiceNow allows approval rules to be overridden by assigning approvals to a group, enabling non-managers to approve if they are members of that group.

Answer choices

Why each option matters

Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.

Correct answer & explanation

The catalog item's approval rule is set to 'Use approval group' and admin is a member of that group.

The catalog item's approval rule is set to 'Use approval group', which allows any member of the specified approval group to approve the request. Since admin is a member of that group, admin can approve the laptop request even though admin is not the user's manager. This configuration overrides the default manager-based approval logic.

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JA

Written by Johnson Ajibi, MSc IT Security

Senior Network & Security Engineer · founder of Courseiva

This SNOW-CSA practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SNOW-CSA exam.