SNOW-CSA Service Catalog and Workflows Practice Question
Exhibit
Sysapproval_approver table: Number: REQ0010001 State: approved Approver: admin Comments: "Approved on behalf of manager" Sysapproval_group table: Group: IT Hardware Member: admin Member: jane.doe Delegate: None Catalog Task: REQ0010001 Assigned to: Hardware Fulfillment State: Work in Progress Work notes: "Waiting for parts"
Refer to the exhibit. When a user submits a request for a laptop, the approval is granted by admin even though admin is not the manager. Which configuration allows this?
⚠ Common exam trap
Many candidates assume that only a manager can approve requests, but ServiceNow allows approval rules to be overridden by assigning approvals to a group, enabling non-managers to approve if they are members of that group.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The catalog item's approval rule is set to 'Use approval group' and admin is a member of that group.
The catalog item's approval rule is set to 'Use approval group', which allows any member of the specified approval group to approve the request. Since admin is a member of that group, admin can approve the laptop request even though admin is not the user's manager. This configuration overrides the default manager-based approval logic.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
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