This SNOW-CSA practice question tests your understanding of application rules, acl and notifications. Read the scenario carefully and evaluate each option against the stated constraints before committing to an answer. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
(function evaluateRule(current) {
return current.state == 2 || current.state == 3;
})(current);Refer to the exhibit. This condition script is used in a notification. For which states will the notification trigger?
(function evaluateRule(current) {
return current.state == 2 || current.state == 3;
})(current);Only state 3
Why wrong: It also triggers for state 2.
Both state 2 and state 3
The logical OR returns true for either condition.
Only state 2
Why wrong: It also triggers for state 3.
Neither state 2 nor state 3
Why wrong: The script returns true for both.
Answer choices
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
Both state 2 and state 3
The condition script uses `current.state.changesTo(3)` which returns true only when the state transitions to 3 from a different state. Since the script also includes `current.state == 2`, the notification triggers for state 2 as well. Therefore, both state 2 and state 3 will cause the notification to fire.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
For each option: why learners choose it and why it is or isn't the right answer here.
Only state 3
Why it's wrong here
It also triggers for state 2.
Both state 2 and state 3
Why this is correct
The logical OR returns true for either condition.
Related concept
Read the scenario before looking for a memorised answer.
Only state 2
Why it's wrong here
It also triggers for state 3.
Neither state 2 nor state 3
Why it's wrong here
The script returns true for both.
Common exam traps
The trap here is that candidates often confuse `changesTo()` with a static state check, assuming it behaves like `current.state == 3`, and thus incorrectly think the notification only triggers for state 2 or only for state 3.
Detailed technical explanation
The `changesTo()` method in ServiceNow GlideRecord is a conditional operator that returns true only during the transition to the specified value, not when the record is already in that state. This is distinct from a simple equality check (`==`), which evaluates the current value regardless of history. In real-world scenarios, this distinction is critical for notifications that should fire only on state transitions (e.g., when an incident is resolved) versus those that should fire whenever the record is in a particular state (e.g., for active incidents).
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
A practitioner preparing for the SNOW-CSA exam encounters this exact type of scenario on the job. The correct answer here is not the most general option — it is the best answer for the specific constraint described. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Real exam questions reward reading the full scenario before eliminating options, because the constraint defines which answer fits.
What to study next
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
Application Rules, ACL and Notifications — study guide chapter
Learn the concepts, then practise the questions
Application Rules, ACL and Notifications practice questions
Targeted practice on this topic area only
All SNOW-CSA questions
510 questions across all exam domains
ServiceNow Certified System Administrator CSA study guide
Full concept coverage aligned to exam objectives
SNOW-CSA practice test guide
How to use practice tests most effectively before exam day
Related practice questions
Use these pages to review the topic behind this question. This is how one missed question becomes focused revision.
Practise SNOW-CSA questions linked to Reporting, SLA and Imports.
Practise SNOW-CSA questions linked to Self-Service and Automation.
Practise SNOW-CSA questions linked to UI, Navigation and Forms.
Practise SNOW-CSA questions linked to Database Administration and CMDB.
Practise SNOW-CSA questions linked to Service Catalog and Workflows.
Practise SNOW-CSA questions linked to Application Rules, ACL and Notifications.
Practise SNOW-CSA questions linked to SNOW-CSA fundamentals.
Practise SNOW-CSA questions linked to SNOW-CSA scenario.
Practise SNOW-CSA questions linked to SNOW-CSA troubleshooting.
Practice this exam
Short sessions build daily habit. Longer sessions build exam-day stamina. Try a timed session to simulate real conditions.
FAQ
Application Rules, ACL and Notifications — This question tests Application Rules, ACL and Notifications — Read the scenario before looking for a memorised answer..
The correct answer is: Both state 2 and state 3 — The condition script uses `current.state.changesTo(3)` which returns true only when the state transitions to 3 from a different state. Since the script also includes `current.state == 2`, the notification triggers for state 2 as well. Therefore, both state 2 and state 3 will cause the notification to fire.
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
Read the scenario before looking for a memorised answer.
About these practice questions
Courseiva creates original exam-style practice questions with explanations and wrong-answer analysis. It does not publish real exam questions, exam dumps, or protected exam content. Learn why practice questions differ from exam dumps →
Last reviewed: Jun 24, 2026
This SNOW-CSA practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SNOW-CSA exam.
Question Discussion
Share a tip, memory trick, or ask about the reasoning behind this question. Do not post real exam questions, leaked content, braindumps, or copyrighted exam material. Comments are moderated and may be removed without notice.
Sign in to join the discussion.