SNOW-CSA Application Rules, ACL and Notifications Practice Question
Exhibit
sys_acl
name: incident.read
type: record
operation: read
condition: gs.hasRole('itil')
script:
answer = gs.getUser().getDepartmentID() == gs.getProperty('dept_hr_id');
order: 100Refer to the exhibit. A user with the itil role can read incidents only if their department matches the property 'dept_hr_id'. What happens if the script is removed?
⚠ Common exam trap
The exam often tests the misconception that removing a condition from an ACL removes all restrictions, when in fact only that specific condition is removed and other conditions (like role requirement) still apply.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
All itil users can read incidents.
The script in the ACL condition enforces the department match requirement. Removing the script removes that condition, leaving only the 'itil' role requirement. Since the ACL still requires the 'itil' role, all users with that role can read all incidents, regardless of department.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
No users can read incidents.
Why it's wrong here
Incorrect; condition allows itil users.
- ✓
All itil users can read incidents.
Why this is correct
Correct; the condition alone grants read to itil role.
- ✗
All users can read incidents.
Why it's wrong here
Incorrect; condition still restricts to itil role.
- ✗
Only itil users whose department matches can read incidents.
Why it's wrong here
Incorrect; without script, the department check is removed.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This SNOW-CSA practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SNOW-CSA exam.