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Database Administration and CMDBhardMultiple ChoiceObjective-mapped

SNOW-CSA Database Administration and CMDB Practice Question

During a CMDB health assessment, an administrator finds that the 'cmdb_ci_computer' table has 5000 records, but only 3000 have an 'operational_status' of 'In Use'. The administrator wants to view only the records with 'In Use' status in the CMDB reports. What is the most efficient approach?

⚠ Common exam trap

Test-takers frequently confuse table-level configuration (like display conditions or condition builders) with report-level filtering, leading them to choose options that would globally alter the table instead of applying a simple, non-destructive filter in the report itself.

Answer choices

Why each option matters

Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.

Correct answer & explanation

Create a report with a condition where operational_status = 'In Use'

The most efficient approach to view only records with 'In Use' status in CMDB reports is to apply a condition directly within the report definition. This method filters the data at query time without altering the underlying table structure or affecting other users, ensuring that the report shows only the desired subset of records while preserving the full dataset for other purposes.

Answer analysis

Option-by-option breakdown

For each option: why learners choose it and why it is or isn't the right answer here.

  • Change the 'Display condition' of the table

    Why it's wrong here

    Display condition filters list display but not reports.

  • Create a domain separation for 'In Use' CIs

    Why it's wrong here

    Domain separation is for access control, not reporting.

  • Create a report with a condition where operational_status = 'In Use'

    Why this is correct

    The report builder supports conditions to filter records.

  • Modify the table's 'Condition Builder' to only show 'In Use' records

    Why it's wrong here

    Condition builder affects list views, not reports.

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Written by Johnson Ajibi, MSc IT Security

Senior Network & Security Engineer · founder of Courseiva

This SNOW-CSA practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SNOW-CSA exam.