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SNOW-CSA Service Catalog and Workflows Practice Question
Drag and drop the steps to create a new Business Rule in ServiceNow into the correct order.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Navigate to System Definition > Business Rules, then Click 'New', then Configure rule (name, table, condition, order), then Write script, set Active, and Submit
The correct order starts by navigating to System Definition > Business Rules to access the Business Rules module. Then click 'New' to create a new rule. Next, configure the rule by setting the name, table, condition, and order to define when it runs. After configuration, write the script that contains the logic to execute. Finally, set the rule as active and click Submit to save and enable it. This sequence ensures that the rule is properly defined before writing the script and that all settings are complete before activating.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Navigate to System Definition > Business Rules, then Click 'New', then Configure rule (name, table, condition, order), then Write script, set Active, and Submit
Why this is correct
This is the correct order because you must first access the Business Rules module, create a new record, define the rule properties, and finally add the script and save it.
- ✗
Click 'New', then Navigate to System Definition > Business Rules, then Configure rule, then Write script and Submit
Why it's wrong here
This is incorrect because you cannot click 'New' without first navigating to the Business Rules module; there is no context for the new record.
- ✗
Navigate to System Definition > Business Rules, then Configure rule, then Click 'New', then Write script and Submit
Why it's wrong here
This is incorrect because you must click 'New' to open the empty form before you can configure the rule; configuring without an open form is not possible.
- ✗
Navigate to System Definition > Business Rules, then Click 'New', then Write script, then Configure rule and Submit
Why it's wrong here
This is incorrect because you should configure the rule (name, table, etc.) before writing the script, as the script logic depends on the table and condition settings.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This SNOW-CSA practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SNOW-CSA exam.