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SNOW-CSA Reporting, SLA and Imports Practice Question
Drag and drop the steps to configure an outbound email account in ServiceNow into the correct order.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Create a new outbound email account record, then select SMTP type, then provide server and authentication details, then test and activate.
Outbound email accounts require SMTP type and proper server details for sending emails.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Create a new outbound email account record, then select SMTP type, then provide server and authentication details, then test and activate.
Why this is correct
This is the correct order because you first create the record, then configure the type and server details, and finally test before activation.
- ✗
Create a new outbound email account record, then provide server and authentication details, then select SMTP type, then test and activate.
Why it's wrong here
This is incorrect because the SMTP type must be selected before entering server details, as the fields are conditional on the type.
- ✗
Select SMTP type, then create a new outbound email account record, then provide server and authentication details, then test and activate.
Why it's wrong here
This is incorrect because you cannot select the type without first creating the account record.
- ✗
Create a new outbound email account record, then select SMTP type, then test and activate, then provide server and authentication details.
Why it's wrong here
This is incorrect because testing requires that server and authentication details are already configured.
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This SNOW-CSA question is part of Courseiva's 504-question bank — original exam-style content with full explanations and wrong-answer analysis, never real exam questions or exam dumps. Learn why practice questions differ from exam dumps →
JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This SNOW-CSA practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SNOW-CSA exam.