SNOW-CSA Reporting, SLA and Imports Practice Question
A ServiceNow administrator needs to create a report that shows the number of incidents opened each month for the last 12 months. The report should display a bar chart with months on the x-axis and count on the y-axis. Which report type and grouping should the administrator use?
⚠ Common exam trap
Watch out — candidates often confuse the appropriate chart type for time-series data (bar vs. line) or incorrectly choose a daily grouping when the requirement explicitly asks for monthly aggregation.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Bar chart, group by Month on the Opened field
A bar chart is ideal for comparing discrete categories (months) over time, and grouping by Month on the Opened field aggregates incident counts per month. This meets the requirement of showing the number of incidents opened each month for the last 12 months with months on the x-axis and count on the y-axis.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Bar chart, group by Month on the Opened field
Why this is correct
Bar chart with monthly grouping effectively shows counts over time.
- ✗
List report, sort by Opened
Why it's wrong here
List report does not aggregate counts.
- ✗
Pie chart, group by Month on the Opened field
Why it's wrong here
Pie chart is for proportions, not trend over time.
- ✗
Line chart, group by Day on the Opened field
Why it's wrong here
Grouping by day would show daily counts, not monthly, and line chart is less typical for this purpose.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This SNOW-CSA practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SNOW-CSA exam.