SNOW-CSA Reporting, SLA and Imports Practice Question
A ServiceNow administrator creates a new report showing incident counts by category. After sharing the report with the IT team, some users report they cannot see the report in their navigation menu. What is the most likely cause?
⚠ Common exam trap
It's easy for candidates to confuse the 'Public' flag with role-based access or scheduling, assuming that sharing a report automatically makes it visible in the navigation menu, when in fact the 'Public' setting is required for that specific visibility.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The report is not marked as public.
Reports in ServiceNow are private by default, meaning only the creator can see them. To make a report visible to other users in the navigation menu, the report must be marked as 'Public' in its properties. Without this setting, users without direct access to the report's URL will not see it in their module list.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
The report is scheduled to run at night.
Why it's wrong here
Scheduling only affects when data is updated, not visibility.
- ✗
The users do not have the required roles to view the report.
Why it's wrong here
Report visibility is controlled by ACLs, not by requiring specific roles to view.
- ✓
The report is not marked as public.
Why this is correct
Reports are private by default; marking as public makes them visible to all users with access to the module.
- ✗
The report uses an unsupported chart type.
Why it's wrong here
Unsupported chart type would cause an error, not hide the report from navigation.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This SNOW-CSA practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SNOW-CSA exam.