SNOW-CSA Application Rules, ACL and Notifications Practice Question
A notification should be sent to the change manager when a change request is submitted. Which TWO fields must be configured? (Choose TWO.)
⚠ Common exam trap
ServiceNow often tests the distinction between mandatory configuration fields and optional enhancements; the trap here is that candidates mistakenly select 'active' or 'email template' as required, when only the trigger condition and recipient definition are essential for the notification to function as intended.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Set the condition 'State changes to new' in 'When to send' tab.
The 'When to send' tab defines the trigger condition for the notification. Setting the condition to 'State changes to new' ensures the notification is sent exactly when a change request is submitted (i.e., when its state transitions to 'new'). Option D is correct because the 'Who will receive' tab specifies the recipients; adding the 'Change manager' role ensures that all users with that role receive the notification.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Set the notification to active.
Why it's wrong here
Although important, the question asks for two fields that must be configured; active is a checkbox but not a field that requires configuration beyond toggling.
- ✗
Set a weight value.
Why it's wrong here
Weight is optional.
- ✓
Set the condition 'State changes to new' in 'When to send' tab.
Why this is correct
Defines the trigger.
- ✓
Add 'Change manager' role to 'Recipients' in 'Who will receive' tab.
Why this is correct
Defines the recipients.
- ✗
Select an email template.
Why it's wrong here
Templates are optional.
Go deeper
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About these practice questions
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This SNOW-CSA practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SNOW-CSA exam.