SNOW-CSA Database Administration and CMDB Practice Question
A CMDB administrator runs a report and finds that the count of CIs in a certain class is unexpectedly low. They suspect that some CIs were deleted accidentally. How can they verify this?
⚠ Common exam trap
Many exam-takers confuse the sys_archive table (which stores retired CIs) with the sys_audit table (which logs deletions), leading them to choose Option B instead of the correct audit trail approach.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Check the sys_audit table for delete records.
The sys_audit table records all insert, update, and delete operations on CMDB CIs. By querying this table for records with the operation type 'delete' and the affected CI class, the administrator can confirm whether CIs were deleted and identify when and by whom. This is the standard method for auditing historical changes in ServiceNow.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Check the sys_audit table for delete records.
Why this is correct
sys_audit records all deletions, providing user and timestamp.
- ✗
Query the sys_archive table.
Why it's wrong here
sys_archive stores archived records, not deleted ones.
- ✗
Use the CMDB Rollback feature.
Why it's wrong here
CMDB Rollback is for reverting changes, not for checking past deletions.
- ✗
Restore from backup.
Why it's wrong here
Restoring from backup is drastic and not the first step to verify deletions.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This SNOW-CSA practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SNOW-CSA exam.