CIS-ITSM Problem Management Practice Question
Which TWO types of records can be directly linked to a Problem record in standard ServiceNow ITSM? (Choose two.)
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Incident
Incidents, Change Requests, and Problem Tasks can be linked directly to a Problem record.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Bank Account
Why it's wrong here
Bank accounts are not linked to operational ITSM problem tasks.
- ✓
Incident
Why this is correct
Incidents are linked to problems as child incidents.
- ✗
Airplane Flight Plan
Why it's wrong here
Flight plans are aviation records.
- ✓
Change Request
Why this is correct
Change requests are linked to problems to implement fixes.
- ✗
Real Estate Deed
Why it's wrong here
Real estate deeds belong to legal/facilities management.
About these practice questions
One of 500 original CIS-ITSM practice questions on Courseiva, each with a full explanation and wrong-answer analysis — not exam dumps or protected exam content. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.