CIS-ITSM Change Management Practice Question
Which TWO tasks are typically performed during the 'Review' state of a normal change? (Choose two.)
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Verifying whether the change was successful and documenting lessons learned
During the review state, teams conduct Post Implementation Reviews and check close codes.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Performing risk assessment questionnaires
Why it's wrong here
Risk assessments happen during the assessment phase.
- ✗
Running initial conflict detection and scheduling
Why it's wrong here
Scheduling and conflict detection happen prior to implementation.
- ✗
Submitting standard change proposals to the catalog
Why it's wrong here
Catalog proposals are managed via the standard change catalog workflow.
- ✓
Verifying whether the change was successful and documenting lessons learned
Why this is correct
Reviewing success and capturing lessons learned are key review tasks.
- ✓
Conducting a Post Implementation Review (PIR)
Why this is correct
PIR is a primary activity during the review state.
About these practice questions
Courseiva writes every CIS-ITSM question from scratch — 501 in total, each with an explanation and a wrong-answer breakdown. None are copied from real exams or dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.