CIS-ITSM Change Management Practice Question
Which TWO roles are typically associated with managing and participating in Change Management processes? (Choose two.)
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
itil
The itil role and change_manager role are core roles for managing change requests.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
itil
Why this is correct
The itil role allows users to create and manage change requests.
- ✗
sn_vul_admin
Why it's wrong here
This is for Vulnerability Response.
- ✓
change_manager
Why this is correct
The change_manager role oversees change workflows, models, and CAB activities.
- ✗
discovery_admin
Why it's wrong here
Discovery admin manages ITOM discovery.
- ✗
sn_hr_core
Why it's wrong here
This is for Human Resources service delivery.
About these practice questions
This CIS-ITSM question is part of Courseiva's 500-question bank — original exam-style content with full explanations and wrong-answer analysis, never real exam questions or exam dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.