CIS-ITSM Problem Management Practice Question
Which TWO roles are commonly associated with viewing or managing Problem records in ServiceNow? (Choose two.)
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
problem
The 'problem' role and the 'itil' (with caveats) or 'problem_admin' roles are key roles in Problem Management.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
shipment_receiver
Why it's wrong here
Shipment receiver is for Asset/Procurement logistics.
- ✗
hotel_booking_user
Why it's wrong here
This role does not exist in baseline ServiceNow ITSM.
- ✗
financial_analyst
Why it's wrong here
Financial analyst is for financial management modules.
- ✓
problem
Why this is correct
The problem role grants permissions to create and manage problems.
- ✓
problem_admin
Why this is correct
The problem_admin role provides administrative control over problem management configurations.
About these practice questions
Courseiva writes every CIS-ITSM question from scratch — 501 in total, each with an explanation and a wrong-answer breakdown. None are copied from real exams or dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.