CIS-ITSM Service Catalog And Request Management Practice Question
Which TWO of the following actions can be performed using Catalog UI Policies? (Choose two.)
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Make a catalog variable read-only or editable
Catalog UI policies can dynamically set variables to mandatory, read-only, or visible/hidden on catalog item forms.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Automatically generate parent Request [sc_request] records upon form load
Why it's wrong here
Incorrect. Request records are generated upon cart checkout, not via UI policies on form load.
- ✓
Make a catalog variable read-only or editable
Why this is correct
Correct. Catalog UI policies can alter the read-only attribute of catalog variables.
- ✗
Modify workflow execution paths directly during runtime
Why it's wrong here
Incorrect. Workflows run server-side and are independent of UI policies.
- ✓
Make a catalog variable mandatory based on another variable's value
Why this is correct
Correct. Catalog UI policies can change the mandatory state of variables dynamically.
- ✗
Write data directly to external third-party REST endpoints synchronously
Why it's wrong here
Incorrect. UI policies are client-side configurations and do not execute external REST calls.
About these practice questions
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.