CIS-ITSM Change Management Practice Question
Which TWO mechanisms are used in ServiceNow to automate risk assessment scoring for a Normal Change? (Choose two.)
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Risk Conditions (risk_conditions table) that map assessment scores to risk values
Risk assessments utilize risk conditions and assessment questionnaires/metrics to evaluate risk.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Risk Conditions (risk_conditions table) that map assessment scores to risk values
Why this is correct
Risk conditions evaluate assessment outcomes and assign risk levels.
- ✓
Assessment metric categories and questionnaires answered during the assess phase
Why this is correct
Risk questionnaires gather answers that feed into the risk calculation.
- ✗
Incident priority matrices
Why it's wrong here
Incident priorities apply to incidents, not change risk calculation.
- ✗
Service Catalog workflow variables
Why it's wrong here
Catalog variables are for catalog requests, not change risk assessment engines.
- ✗
Automated email replies sent to the service desk
Why it's wrong here
Email replies do not calculate risk scores.
About these practice questions
This CIS-ITSM question is part of Courseiva's 501-question bank — original exam-style content with full explanations and wrong-answer analysis, never real exam questions or exam dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.