CIS-ITSM Incident Management Practice Question
Which TWO fields are essential for the 'Incident - Resolve' business rule to function correctly?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Resolution Notes
The resolution code and resolution notes are typically required fields when moving an incident to the resolved state.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Urgency
Why it's wrong here
Urgency is an input field.
- ✗
Impact
Why it's wrong here
Impact is an input field.
- ✓
Resolution Notes
Why this is correct
This provides details of the solution.
- ✓
Resolution Code
Why this is correct
This explains how the incident was solved.
- ✗
Assignment Group
Why it's wrong here
Assignment group is set at creation.
Visual reference
About these practice questions
This CIS-ITSM question is part of Courseiva's 500-question bank — original exam-style content with full explanations and wrong-answer analysis, never real exam questions or exam dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.