CIS-ITSM Change Management Practice Question
Which TWO factors are typically evaluated by the ServiceNow Conflict Detection engine when checking a change request? (Choose two.)
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Schedule overlaps with other change requests on the same CI
Conflict detection evaluates schedule overlaps and blackout schedule violations.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
User password complexity and security compliance
Why it's wrong here
Password compliance is handled by security settings, not change conflict detection.
- ✓
Schedule overlaps with other change requests on the same CI
Why this is correct
The engine checks if other changes are scheduled during the same window on the same CI.
- ✗
Service Catalog item fulfillment costs
Why it's wrong here
Catalog pricing is unrelated to conflict detection.
- ✓
Blackout schedules prohibiting changes during specific critical periods
Why this is correct
Conflict detection checks if a change falls inside a defined blackout schedule.
- ✗
CMDB hardware depreciation schedules
Why it's wrong here
Asset depreciation has no impact on change scheduling conflicts.
About these practice questions
One of 501 original CIS-ITSM practice questions on Courseiva, each with a full explanation and wrong-answer analysis — not exam dumps or protected exam content. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.