CIS-ITSM Change Management Practice Question
Which TWO criteria are typically evaluated when selecting whether a change should be classified as a Standard Change rather than a Normal Change? (Choose two.)
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The change has a proven history of success and is repeatable
Standard changes must be low risk, repeatable, well-documented, and pre-approved.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
The change has a proven history of success and is repeatable
Why this is correct
Standard changes are routine and repeatable with a known track record.
- ✗
The change requires a full CAB review and multi-level executive sign-off
Why it's wrong here
CAB review applies to normal changes, not standard changes.
- ✗
The change affects the entire enterprise core data center simultaneously with unknown impact
Why it's wrong here
High-risk changes with unknown impact require normal changes and rigorous assessment.
- ✓
The change is low risk and has been pre-authorized
Why this is correct
Pre-authorization and low risk are core criteria for standard changes.
- ✗
The change requires urgent, immediate implementation due to an active outage
Why it's wrong here
Urgent outages require emergency changes, not standard changes.
About these practice questions
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.