CIS-ITSM Service Catalog And Request Management Practice Question
Which THREE of the following features are characteristic of Order Guides in ServiceNow? (Choose three.)
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
They allow users to submit multiple related catalog items as a single order.
Order guides present an initial describe needs phase, evaluate rule bases to determine conditional items, and bundle multiple items into a single cart checkout.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
They replace the requirement for approval workflows entirely.
Why it's wrong here
Incorrect. Order guides do not replace approval workflows; fulfillment processes still apply.
- ✓
They allow users to submit multiple related catalog items as a single order.
Why this is correct
Correct. Order guides bundle multiple items into a cohesive checkout process.
- ✓
They provide a 'Describe Needs' initial stage to gather high-level user requirements.
Why this is correct
Correct. Order guides begin with a prompt section to capture initial user inputs.
- ✓
They use a Rule Base to conditionally include or exclude specific catalog items.
Why this is correct
Correct. Rule bases dictate which items are added based on user answers.
- ✗
They can only be used by ITIL fulfillment agents, not end users.
Why it's wrong here
Incorrect. Order guides are designed primarily for end users in Service Portal.
About these practice questions
Courseiva writes every CIS-ITSM question from scratch — 500 in total, each with an explanation and a wrong-answer breakdown. None are copied from real exams or dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.