CIS-ITSM Service Portfolio Management Practice Question
Which THREE metrics or attributes are commonly tracked on a Service Portfolio dashboard to measure service health and performance? (Choose three.)
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
SLA compliance percentage
Dashboards in SPM track SLA compliance, financial budgets versus actuals, and customer satisfaction.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
SLA compliance percentage
Why this is correct
SLA compliance is a key metric for service performance.
- ✓
Financial budget versus actual spend
Why this is correct
Financial performance tracking is a core dashboard feature in SPM.
- ✓
Customer satisfaction (CSAT) survey results
Why this is correct
CSAT scores measure the quality and perception of service delivery.
- ✗
Wi-Fi signal strength decibel levels
Why it's wrong here
Signal strength is a network monitoring metric, not an SPM dashboard attribute.
- ✗
Hard drive RPM and spindle speed
Why it's wrong here
Hardware specifications belong to asset management / CMDB, not SPM health dashboards.
About these practice questions
One of 500 original CIS-ITSM practice questions on Courseiva, each with a full explanation and wrong-answer analysis — not exam dumps or protected exam content. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.