CIS-ITSM Incident Management Practice Question
Which THREE actions can be performed when utilizing the incident-to-problem workflow in ITSM? (Choose three.)
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Associate multiple active incidents to a single Problem record.
Problems can be created from incidents, incidents can be attached to existing problems, and related incidents can be resolved when the problem is fixed.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Associate multiple active incidents to a single Problem record.
Why this is correct
Many incidents can be linked to one problem to track underlying root causes.
- ✗
Convert the incident table class directly into a problem table class via schema map manipulation.
Why it's wrong here
Table classes cannot be dynamically converted via schema map manipulation.
- ✓
Propagate workarounds from the Problem record to all associated Incidents.
Why this is correct
Workarounds documented in problems can be communicated or applied across linked incidents.
- ✗
Automatically generate a hardware purchase order from the problem investigation.
Why it's wrong here
Hardware purchasing is handled via Procurement or Asset Management, not incident-problem workflows.
- ✓
Create a new Problem record directly from an Incident form.
Why this is correct
Agents can create a problem directly from an incident using related links.
Visual reference
About these practice questions
One of 501 original CIS-ITSM practice questions on Courseiva, each with a full explanation and wrong-answer analysis — not exam dumps or protected exam content. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.