CIS-ITSM Change Management Practice Question
Which state does a Normal Change typically enter immediately after submission, prior to risk assessment and planning?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
New
In the ITIL v3/Paris+ change state model, a normal change typically starts in the New state, then moves to Assess.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Review
Why it's wrong here
Review is near the end of the change lifecycle.
- ✗
Implementation
Why it's wrong here
Implementation occurs later in the workflow after approvals and assessment.
- ✓
New
Why this is correct
New is the initial state for a normal change request.
- ✗
Closed
Why it's wrong here
Closed is the final state.
About these practice questions
This CIS-ITSM question is part of Courseiva's 500-question bank — original exam-style content with full explanations and wrong-answer analysis, never real exam questions or exam dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.