CIS-ITSM Service Catalog And Request Management Practice Question
Which ServiceNow table stores the individual requested items generated when a user submits a service catalog request?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
sc_req_item
The Requested Item table [sc_req_item] stores individual items that are requested within a service catalog order.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
sc_req_item
Why this is correct
The sc_req_item table stores the actual requested items contained within a request.
- ✗
sc_request
Why it's wrong here
The sc_request table represents the parent container (Request) for the entire order.
- ✗
sys_user
Why it's wrong here
The sys_user table stores user profile records.
- ✗
sc_task
Why it's wrong here
The sc_task table stores fulfillment tasks generated for individual requested items.
About these practice questions
One of 500 original CIS-ITSM practice questions on Courseiva, each with a full explanation and wrong-answer analysis — not exam dumps or protected exam content. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.