CIS-ITSM Service Catalog And Request Management Practice Question
Which module allows administrators to view and manage all submitted Service Catalog Requests across the organization?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Service Catalog > Requests
Requests are managed under Service Catalog > Requests.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Service Catalog > Catalog Items
Why it's wrong here
Catalog Items module manages item definitions, not submitted requests.
- ✗
Incident > Open
Why it's wrong here
Incident is for ITIL incidents, not catalog requests.
- ✓
Service Catalog > Requests
Why this is correct
Service Catalog > Requests lists all sc_request records.
- ✗
Request Management > Active Cart
Why it's wrong here
Active Cart is not a standard request management module.
About these practice questions
Courseiva writes every CIS-ITSM question from scratch — 501 in total, each with an explanation and a wrong-answer breakdown. None are copied from real exams or dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.