CIS-ITSM Incident Management Practice Question
Which mechanism ensures that if an Incident is not updated for 24 hours, an email is sent to the manager?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Inactivity Monitor
A 'Scheduled Job' or 'SLA' can be used, but 'SLA Breach' or specific 'Inactivity Monitors' are the standard tools for this.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Workflow
Why it's wrong here
Workflows are for processes, not inactivity timers.
- ✓
Inactivity Monitor
Why this is correct
Inactivity monitors are designed to trigger actions after a period of no updates.
- ✗
Business Rule
Why it's wrong here
Business rules are event-driven, not time-driven.
- ✗
Client Script
Why it's wrong here
Client scripts don't handle background time triggers.
About these practice questions
This CIS-ITSM question is part of Courseiva's 500-question bank — original exam-style content with full explanations and wrong-answer analysis, never real exam questions or exam dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.