CIS-ITSM Incident Management Practice Question
Which field on an incident is used to indicate the severity of the business impact?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Impact
The 'Impact' field is specifically designed to capture the magnitude of the business impact.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Impact
Why this is correct
Impact represents the scope of the business disruption.
- ✗
Priority
Why it's wrong here
Priority is a derived value from Impact and Urgency.
- ✗
Urgency
Why it's wrong here
Urgency is how quickly the business needs a resolution.
- ✗
Severity
Why it's wrong here
Severity is not a standard field on the incident form.
About these practice questions
This CIS-ITSM question is part of Courseiva's 501-question bank — original exam-style content with full explanations and wrong-answer analysis, never real exam questions or exam dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.