CIS-ITSM Change Management Practice Question
When running conflict detection on a change request, ServiceNow evaluates 'Schedule Overlap' conflicts. What specific date/time fields on the change request are compared against other changes?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Planned start date and Planned end date
Conflict detection compares the Planned start date and Planned end date fields of overlapping change requests.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Start time and End time fields on associated change tasks
Why it's wrong here
Conflicts are evaluated primarily on the parent change request's planned window.
- ✗
Opened and Closed dates
Why it's wrong here
Opened and closed dates track ticket lifecycle, not execution schedules.
- ✗
Due date and Effective date
Why it's wrong here
These fields are not standard primary comparison fields for change conflicts.
- ✓
Planned start date and Planned end date
Why this is correct
Planned start and end dates define the execution window evaluated for schedule overlaps.
About these practice questions
Courseiva writes every CIS-ITSM question from scratch — 500 in total, each with an explanation and a wrong-answer breakdown. None are copied from real exams or dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.