CIS-ITSM Problem Management Practice Question
When configuring Problem Management properties (Problem Administration > Properties), which TWO behaviors can typically be controlled or enabled? (Choose two.)
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Require root cause to be filled in before closing or resolving a problem
Problem properties allow controlling behavior such as mandatory fields on resolve, closure rules, and whether workarounds automatically propagate to incidents.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Automatically provision AWS cloud infrastructure upon problem creation
Why it's wrong here
Cloud provisioning is handled via Cloud Management, not problem properties.
- ✗
Configure bi-weekly payroll deduction rates
Why it's wrong here
Payroll is unrelated to ITSM problem properties.
- ✓
Require root cause to be filled in before closing or resolving a problem
Why this is correct
Problem properties include settings to enforce mandatory root cause on resolution.
- ✗
Force all end users to reset their Active Directory passwords
Why it's wrong here
Password policies are managed in security settings, not problem properties.
- ✓
Enable automatic communication of workarounds to related active incidents
Why this is correct
Properties control whether workarounds cascade to linked incidents upon update.
Visual reference
About these practice questions
This CIS-ITSM question is part of Courseiva's 501-question bank — original exam-style content with full explanations and wrong-answer analysis, never real exam questions or exam dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.