CIS-ITSM Change Management Practice Question
When configuring Maintenance Schedules in ServiceNow Change Management, what is the effect of defining a Maintenance Schedule versus a Blackout Schedule?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Maintenance schedules specify approved windows for changes, while blackout schedules specify prohibited periods
Maintenance schedules define when changes are allowed or preferred, whereas blackout schedules define when changes are prohibited.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Maintenance schedules specify approved windows for changes, while blackout schedules specify prohibited periods
Why this is correct
Maintenance schedules highlight preferred times for implementation; blackout schedules block changes during critical business hours.
- ✗
Maintenance schedules are only for emergency changes, while blackout schedules apply to normal changes
Why it's wrong here
Maintenance and blackout schedules apply broadly across change types based on configuration.
- ✗
There is no functional difference; they are interchangeable terms in ServiceNow
Why it's wrong here
They have opposite meanings and conflict detection rules.
- ✗
Maintenance schedules automatically close change tasks, while blackout schedules trigger conflict warnings
Why it's wrong here
Schedules do not automatically close tasks; they are used for planning and conflict detection.
About these practice questions
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.