CIS-ITSM Change Management Practice Question
When configuring advanced conflict detection behavior, which THREE properties or mechanisms control how related CIs are evaluated? (Choose three.)
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
CI relationship types table (cmdb_rel_type) defining dependencies
Related CI conflict evaluation relies on relationship types, upstream/downstream settings, and conflict system properties.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Service Catalog workflow stages
Why it's wrong here
Catalog stages do not dictate CMDB relationship conflict evaluations.
- ✗
Incident SLA percentage thresholds
Why it's wrong here
Incident SLAs have no effect on CI relationship conflict logic.
- ✓
CI relationship types table (cmdb_rel_type) defining dependencies
Why this is correct
Dependency definitions in relationship types determine upstream and downstream connections.
- ✓
System properties controlling related CI conflict depth and behavior
Why this is correct
Properties control whether related CIs are checked and how deep the relationship traversal goes.
- ✓
Script includes such as ConflictFinderSNC containing relationship traversal algorithms
Why this is correct
The conflict finder script includes traversal methods to check related CIs.
About these practice questions
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.