CIS-ITSM Change Management Practice Question
When a Standard Change template is updated, how are existing active change requests created from that template affected?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
They remain unchanged, retaining the values from when the change was created
Active change requests retain the snapshot of the template values as they were when the change request was created.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
They are automatically canceled and must be resubmitted
Why it's wrong here
Updating a template does not cancel active change requests.
- ✗
They trigger a new conflict detection run automatically
Why it's wrong here
Template updates do not trigger conflict checks on existing changes.
- ✓
They remain unchanged, retaining the values from when the change was created
Why this is correct
Active records capture a snapshot of the template data at creation time.
- ✗
They are automatically updated with the new template values
Why it's wrong here
Active changes do not dynamically update from template changes to prevent mid-flight alterations.
About these practice questions
This CIS-ITSM question is part of Courseiva's 501-question bank — original exam-style content with full explanations and wrong-answer analysis, never real exam questions or exam dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.