CIS-ITSM Change Management Practice Question
When a Standard Change proposal is submitted, what is its initial state before approval?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Draft / Submitted
Standard change proposals start in the 'Draft' or 'Submitted' / 'Review' state depending on the workflow.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Draft / Submitted
Why this is correct
Proposals begin in draft/submitted state awaiting catalog administrator review.
- ✗
Approved
Why it's wrong here
Proposals are not approved upon initial creation.
- ✗
Published
Why it's wrong here
Publishing happens after authorization.
- ✗
Closed
Why it's wrong here
Closed is the final state after retirement or implementation.
About these practice questions
This CIS-ITSM question is part of Courseiva's 501-question bank — original exam-style content with full explanations and wrong-answer analysis, never real exam questions or exam dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.