CIS-ITSM Incident Management Practice Question
When a Major Incident is created, a 'Major Incident Workbench' is available. What is its primary function?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Providing a central dashboard for communication and status.
The Major Incident Workbench provides a centralized view for incident responders to track status, timeline, and communications.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Providing a central dashboard for communication and status.
Why this is correct
The workbench is designed for coordination and visibility during a major incident.
- ✗
Automating incident resolution.
Why it's wrong here
It provides visibility, not automated resolution.
- ✗
Configuring SLA definitions.
Why it's wrong here
SLA definitions are configured in the SLA module.
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Managing assignment rules.
Why it's wrong here
Assignment rules are managed under System Policy.
About these practice questions
Courseiva writes every CIS-ITSM question from scratch — 500 in total, each with an explanation and a wrong-answer breakdown. None are copied from real exams or dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.