CIS-ITSM Incident Management Practice Question
What is the purpose of the 'Parent Incident' field?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
To link child incidents to a master incident
It allows grouping related incidents under one master record for easier management.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
To link an incident to a problem
Why it's wrong here
The 'Problem' field is used for that relationship.
- ✗
To link an incident to a user
Why it's wrong here
The caller field links the incident to a user.
- ✗
To define the SLA group
Why it's wrong here
Assignment groups define the SLA responsibility.
- ✓
To link child incidents to a master incident
Why this is correct
This field enables the parent-child relationship in incident management.
About these practice questions
This CIS-ITSM question is part of Courseiva's 500-question bank — original exam-style content with full explanations and wrong-answer analysis, never real exam questions or exam dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.