CIS-ITSM Incident Management Practice Question
What is the purpose of the 'Incident Task' table?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
To break down a complex incident into smaller tasks
Incident tasks allow breaking down a complex incident into smaller, assignable work units.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
To replace the Incident table
Why it's wrong here
Incident tasks augment the incident, they do not replace it.
- ✗
To store SLA definitions
Why it's wrong here
SLA definitions are stored in the 'contract_sla' table.
- ✗
To act as a parent for multiple incidents
Why it's wrong here
The 'Parent Incident' field is used for grouping, not the task table.
- ✓
To break down a complex incident into smaller tasks
Why this is correct
Tasks allow for granular assignments within a parent incident.
About these practice questions
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.