CIS-ITSM Problem Management Practice Question
What is the primary objective of reactive Problem Management?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
To identify and eliminate the underlying causes of incidents that have already occurred
Reactive problem management is triggered in response to one or more incidents to find and eliminate the underlying root cause.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
To build the initial Configuration Management Database (CMDB)
Why it's wrong here
CMDB building is part of Service Asset and Configuration Management.
- ✗
To review change request risk before deployment
Why it's wrong here
Change risk review is part of Change Management.
- ✗
To handle password reset requests from end users
Why it's wrong here
Password resets are handled by Service Desk incidents or self-service.
- ✓
To identify and eliminate the underlying causes of incidents that have already occurred
Why this is correct
Reactive problem management addresses existing incidents and prevents their recurrence.
About these practice questions
One of 501 original CIS-ITSM practice questions on Courseiva, each with a full explanation and wrong-answer analysis — not exam dumps or protected exam content. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.