CIS-ITSM Incident Management Practice Question
What is the primary function of the 'Incident State' field choices?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
To track the lifecycle stage of an incident
Incident states track the lifecycle of the ticket from New to Closed.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
To determine SLA priority
Why it's wrong here
SLA priority is driven by impact/urgency, not state.
- ✗
To define user visibility
Why it's wrong here
ACLs define visibility, not states.
- ✓
To track the lifecycle stage of an incident
Why this is correct
Standard states (New, In Progress, On Hold, Resolved, Closed) track the lifecycle.
- ✗
To trigger the assignment rule
Why it's wrong here
Assignment rules occur upon creation, not state change.
About these practice questions
This CIS-ITSM question is part of Courseiva's 501-question bank — original exam-style content with full explanations and wrong-answer analysis, never real exam questions or exam dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.