CIS-ITSM Change Management Practice Question
What happens to a Change Request if a CAB attendee rejects it during a CAB meeting?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
It is set to 'Rejected'.
The Change Request state will typically revert or pause, and the approval status will be set to 'Rejected'.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
It is set to 'Rejected'.
Why this is correct
Approval status becomes rejected, stalling the workflow.
- ✗
It is ignored.
Why it's wrong here
Rejection requires action.
- ✗
It is sent to the ITIL user.
Why it's wrong here
It is sent to the initiator/requester.
- ✗
It is deleted.
Why it's wrong here
Records are not deleted.
- ✗
It is automatically closed.
Why it's wrong here
It remains in the system for remediation.
About these practice questions
One of 500 original CIS-ITSM practice questions on Courseiva, each with a full explanation and wrong-answer analysis — not exam dumps or protected exam content. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.