CIS-ITSM Incident Management Practice Question
If an organization wants to prevent an Incident from being closed unless certain fields are populated, which feature should be used?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Data Policy
Data Policies or UI Policies are used to enforce data integrity before state changes.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Client Script
Why it's wrong here
Client scripts are too easily bypassed and run only on the client side.
- ✓
Data Policy
Why this is correct
Data policies can enforce mandatory fields at the database level regardless of the UI.
- ✗
Assignment Rule
Why it's wrong here
Assignment rules route tickets, they do not validate fields.
- ✗
System Property
Why it's wrong here
System properties do not enforce field requirements.
About these practice questions
This CIS-ITSM question is part of Courseiva's 501-question bank — original exam-style content with full explanations and wrong-answer analysis, never real exam questions or exam dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.