CIS-ITSM Problem Management Practice Question
During root cause analysis, a problem analyst identifies that a third-party application component is failing. The analyst wants to link an existing RFC (Request for Change) to the Problem record to track the remediation. How is this relationship established in ServiceNow?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
By adding the change request in the 'Caused by change' or 'Change requests' related list on the Problem form
Problem records include a 'Caused by change' or 'Requests Change' related list and fields where change requests can be directly linked.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
By executing a background script to update the sys_audit table
Why it's wrong here
The sys_audit table is for logging historical changes, not for establishing operational record relationships.
- ✗
By changing the task type of the problem to a change request
Why it's wrong here
Changing task types is not how records are linked together.
- ✓
By adding the change request in the 'Caused by change' or 'Change requests' related list on the Problem form
Why this is correct
Related lists allow linking changes directly to the problem record.
- ✗
By modifying the Problem workflow XML to inject the change task ID
Why it's wrong here
XML modification is unnecessary and unsupported for standard change linking.
About these practice questions
One of 500 original CIS-ITSM practice questions on Courseiva, each with a full explanation and wrong-answer analysis — not exam dumps or protected exam content. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.