CIS-ITSM Change Management Practice Question
During Change Conflict Detection, which THREE types of conflicts can the ServiceNow conflict engine automatically identify and report on a change record? (Choose three.)
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Conflicts where another change targets the exact same Configuration Item (CI) during an overlapping time window.
The Change Conflict engine evaluates overlaps such as changes affecting the same CI, changes scheduled during defined Blackout periods, and maintenance schedule violations or overlapping changes on related CIs.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Conflicts where another change targets the exact same Configuration Item (CI) during an overlapping time window.
Why this is correct
Overlapping change schedules on the same CI are a primary conflict type detected by the engine.
- ✓
Conflicts where a change target CI is related to another CI undergoing a change in a conflicting window.
Why this is correct
Relationship-based conflicts between dependent CIs are evaluated by the engine.
- ✗
Conflicts where the change request submitter lacks the required approval delegation limits.
Why it's wrong here
Approval delegation limits are handled by the approval engine, not the change conflict engine.
- ✗
Conflicts where the estimated cost of the change exceeds the assigned cost center budget threshold.
Why it's wrong here
Budget and financial validations are managed via procurement or asset modules, not change schedule conflict detection.
- ✓
Conflicts where a change is scheduled during a defined Blackout Schedule window.
Why this is correct
Blackout schedule violations are automatically flagged as conflicts.
About these practice questions
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.