CIS-ITSM Change Management Practice Question
During a CAB meeting using the CAB Workbench, the Change Manager wants to add an ad-hoc change request to the agenda. How is this accomplished?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Using the 'Add Agenda Item' button within the CAB Workbench meeting interface
The CAB Workbench allows meeting organizers to add agenda items dynamically during the meeting or via meeting definition filters.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
By modifying the base CAB definition filter criteria
Why it's wrong here
Modifying the definition filter changes future auto-populated items, not an ongoing meeting agenda.
- ✗
By changing the state of the change request to 'Assess'
Why it's wrong here
Changing state affects the workflow, but does not automatically add it to an active CAB meeting agenda.
- ✓
Using the 'Add Agenda Item' button within the CAB Workbench meeting interface
Why this is correct
Meeting attendees and organizers can add agenda items on the fly using the interface within CAB Workbench.
- ✗
By running a background script to insert records into wm_task
Why it's wrong here
Background scripts are unnecessary; the UI provides a native method to add agenda items.
About these practice questions
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.