CIS-ITSM Problem Management Practice Question
An organization wants to track problem metrics using Performance Analytics. Which plugin must be active to utilize out-of-the-box Performance Analytics content packs for Problem Management?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Performance Analytics - Content Pack - Problem Management
The Performance Analytics Content Pack - Problem Management plugin provides out-of-the-box dashboards, indicators, and breakdowns for problem processes.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Incident and Problem Analytics Pack
Why it's wrong here
Incident and Problem are separate content pack plugins.
- ✗
ITSM Performance Analytics Core
Why it's wrong here
While ITSM PA core exists, specific domain content packs are required for module-specific dashboards.
- ✗
Problem Management Advanced Analytics
Why it's wrong here
This is a distractor; the official plugin name is Performance Analytics - Content Pack - Problem Management.
- ✓
Performance Analytics - Content Pack - Problem Management
Why this is correct
This specific content pack contains pre-built KPIs and dashboards for Problem Management.
About these practice questions
Courseiva writes every CIS-ITSM question from scratch — 500 in total, each with an explanation and a wrong-answer breakdown. None are copied from real exams or dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.