CIS-ITSM Problem Management Practice Question
An organization wants to enable the 'Create Problem' button on incident forms only when the Incident Category is set to 'Network'. Where should this condition be evaluated?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
In the Condition field of the 'Create Problem' UI Action record
UI Actions have a 'Condition' field where administrators can write server-side evaluation scripts or conditions (e.g., current.category == 'network') to control button visibility.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
In the Data Policy configuration
Why it's wrong here
Data policies enforce data integrity upon insert/update, not UI button rendering.
- ✗
In a Client Script using g_form.setDisabled()
Why it's wrong here
UI Actions are server-evaluated buttons; client scripts cannot easily hide server-side UI actions via standard form methods.
- ✗
In a UI Policy applied to the Incident form
Why it's wrong here
UI Policies control field properties on forms, not UI Action button visibility.
- ✓
In the Condition field of the 'Create Problem' UI Action record
Why this is correct
The Condition field on the UI Action record determines when the button or link appears on the form.
About these practice questions
One of 500 original CIS-ITSM practice questions on Courseiva, each with a full explanation and wrong-answer analysis — not exam dumps or protected exam content. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-ITSM practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-ITSM exam.